TY - CHAP
T1 - E-Service intelligence
T2 - An introduction
AU - Lu, Jie
AU - Ruan, Da
AU - Zhang, Guangquan
N1 - Score = 3
PY - 2007
Y1 - 2007
N2 - E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough introduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent technologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online searching/data retrieval, and various web-based support systems.
AB - E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough introduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent technologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online searching/data retrieval, and various web-based support systems.
KW - e-services
KW - artificial intelligence
KW - computational intelligence
KW - fuzzy set theory
KW - e-service intelligence
KW - web based applications
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_33931
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_33931_2
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_33931_3
U2 - 10.1007/978-3-540-37017-8_1
DO - 10.1007/978-3-540-37017-8_1
M3 - Chapter
SN - 3540370153
SN - 9783540370154
VL - 37
T3 - Studies in Computational Intelligence
SP - 1
EP - 33
BT - E-Service Intelligence
A2 - Lu, Jie
A2 - Zhang, Guangquan
A2 - Ruan, Da
PB - Springer
CY - Heidelberg, Germany
ER -