E-Service intelligence: An introduction

Jie Lu, Da Ruan, Guangquan Zhang

    Research outputpeer-review

    Abstract

    E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough introduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent technologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online searching/data retrieval, and various web-based support systems.

    Original languageEnglish
    Title of host publicationE-Service Intelligence
    Subtitle of host publicationMethodologies, Technologies and Applications
    EditorsJie Lu, Guangquan Zhang, Da Ruan
    Place of PublicationHeidelberg, Germany
    PublisherSpringer
    Pages1-33
    Number of pages33
    Volume37
    Edition1
    ISBN (Print)3540370153, 9783540370154
    DOIs
    StatePublished - 2007

    Publication series

    NameStudies in Computational Intelligence
    Volume37
    ISSN (Print)1860-949X

    ASJC Scopus subject areas

    • Artificial Intelligence

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