TY - CHAP
T1 - E-Service Intelligence: An Introduction
AU - Lu, Jie
AU - Ruan, Da
AU - Zhang, Guangquan
A2 - Hardeman, Frank
N1 - Score = 3
PY - 2006/10
Y1 - 2006/10
N2 - E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough in-troduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent tech-nologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online search-ing/data retrieval, online pattern recognition/image processing, and web-based e-logistics/planning.
AB - E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough in-troduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent tech-nologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online search-ing/data retrieval, online pattern recognition/image processing, and web-based e-logistics/planning.
KW - e-services
KW - artificial intelligence
KW - computational intelligence
KW - fuzzy set theory
KW - e-service intelligence
KW - web based applications
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_33931
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_33931_2
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_33931_3
UR - http://knowledgecentre.sckcen.be/so2/bibref/3759
M3 - Chapter
SN - 978-3-540-37015-4
VL - 37
T3 - Studies in Computational Intelligence
SP - 1
EP - 33
BT - E-Service Intelligence -- Methodologies, Technologies and Applications
PB - Springer
CY - Heidelberg, Germany
ER -