E-Service Intelligence: An Introduction

E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough in-troduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent tech-nologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online search-ing/data retrieval, online pattern recognition/image processing, and web-based e-logistics/planning.