E-Service Intelligence -- Methodologies, Technologies and Applications

Jie Lu, Da Ruan, Guangquan Zhang, Frank Hardeman

    Research outputpeer-review


    Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.
    Original languageEnglish
    Place of PublicationHeidelberg, Germany
    Number of pages711
    ISBN (Print)978-3-540-37015-4
    StatePublished - Oct 2006

    Publication series

    NameStudies in Computational Intelligence
    No.ISSN 1860-949X

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