TY - JOUR
T1 - Evaluating government websites based on a fuzzy multiple criteria decision-making approach
AU - Buyukozkan, Gulcin
AU - Ruan, Da
A2 - Carlé, Benny
N1 - Score = 10
PY - 2007/6
Y1 - 2007/6
N2 - This paper presents a framework of website quality evaluation for measuring the performance of government websites. Multiple criteria decision-making (MCDM) is a widely used tool for evaluating and ranking problems containing multiple, usually conflicting criteria. In line with the multi-dimensional characteristics of website quality, MCDM provides an effective framework for an inter-websites comparison involving the evaluation of multiple attributes. It thus ranks different websites compared in terms of their overall performance. This paper models the inter-website comparison problem as an MCDM problem, and presents a practical and selective approach to deal with it. In addition, fuzzy logic is applied to the subjectivity and vagueness in the assessment process. The proposed framework is effectively illustrated to rate Turkish government websites.
AB - This paper presents a framework of website quality evaluation for measuring the performance of government websites. Multiple criteria decision-making (MCDM) is a widely used tool for evaluating and ranking problems containing multiple, usually conflicting criteria. In line with the multi-dimensional characteristics of website quality, MCDM provides an effective framework for an inter-websites comparison involving the evaluation of multiple attributes. It thus ranks different websites compared in terms of their overall performance. This paper models the inter-website comparison problem as an MCDM problem, and presents a practical and selective approach to deal with it. In addition, fuzzy logic is applied to the subjectivity and vagueness in the assessment process. The proposed framework is effectively illustrated to rate Turkish government websites.
KW - Website quality
KW - MCDM
KW - fuzzy AHP
KW - fuzzy TOPSIS
KW - government websites.
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/ezp_82073
UR - http://knowledgecentre.sckcen.be/so2/bibref/4366
U2 - 10.1142/S0218488507004704
DO - 10.1142/S0218488507004704
M3 - Article
SN - 0218-4885
VL - 15
SP - 321
EP - 343
JO - International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems
JF - International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems
IS - 3
ER -