TY - JOUR
T1 - Meanings and practices of learning from incidents: a social constructivist perspective of incident reporting systems
AU - Camps, Johan
AU - Rossignol, Nicolas
AU - Hommels, Anique
N1 - Score=10
PY - 2016/8/2
Y1 - 2016/8/2
N2 - Incident reporting systems (IRSs) are used in many organisations as tools that promote safety by allowing to collectively learn from incidents. In this paper, we propose a social constructivist approach to learning from
incidents, in which the focus is not purely on safety, but on the technology of incident reporting itself. We employ Wiebe Bijker’s work on the Social Construction of Technology to open up the analysis of a specific IRS in use at the Belgian Nuclear Research Center. For this purpose, we carried out 28 interviews with key local actors and collected documents and observation notes. Such social constructivist perspective provides detailed insight into the practices of reporting and the meanings of learning from incidents. Our research shows that various actors within the organisation frame the IRS differently. These framings each have their own implications for the vulnerability of the organisation.
AB - Incident reporting systems (IRSs) are used in many organisations as tools that promote safety by allowing to collectively learn from incidents. In this paper, we propose a social constructivist approach to learning from
incidents, in which the focus is not purely on safety, but on the technology of incident reporting itself. We employ Wiebe Bijker’s work on the Social Construction of Technology to open up the analysis of a specific IRS in use at the Belgian Nuclear Research Center. For this purpose, we carried out 28 interviews with key local actors and collected documents and observation notes. Such social constructivist perspective provides detailed insight into the practices of reporting and the meanings of learning from incidents. Our research shows that various actors within the organisation frame the IRS differently. These framings each have their own implications for the vulnerability of the organisation.
KW - Incident Reporting
KW - Collective learning
KW - Social constructivism
UR - http://ecm.sckcen.be/OTCS/llisapi.dll/open/35710580
U2 - 10.1080/09537325.2016.1213805
DO - 10.1080/09537325.2016.1213805
M3 - Article
SN - 1465-3990
VL - 27
SP - 370
EP - 380
JO - Technology Analysis and Strategic Management
JF - Technology Analysis and Strategic Management
IS - 4
ER -